Welcome to Plenzura Rewards
Our loyalty program is designed to recognize and reward our valued guests with exclusive benefits, personalized experiences, and special privileges. As a member of Plenzura Rewards, you'll enjoy a world of advantages every time you visit Plenzura Casino Hotel.
Membership is complimentary, and the benefits increase as you progress through our tiered program, with each level offering enhanced rewards and privileges.
Membership Tiers
Silver
Entry Level
- Complimentary self-parking
- 10% discount at select restaurants
- Exclusive member rates on accommodations
- Birthday offers and rewards
- Points earning on gaming and hotel stays
- Member-only promotions and events
Gold
5,000+ Points
- All Silver benefits
- Complimentary valet parking
- 15% discount at all restaurants
- Priority hotel check-in
- Room upgrades (subject to availability)
- Spa credit ($50 per stay)
- Accelerated points earning
- Extended casino credit lines
Platinum
15,000+ Points
- All Gold benefits
- 20% discount at all outlets
- Guaranteed room availability
- Complimentary suite upgrade once per year
- Airport transfer (within 50 miles)
- VIP casino host service
- Exclusive event invitations
- Spa credit ($100 per stay)
- Priority reservations at restaurants
Diamond
30,000+ Points
- All Platinum benefits
- 25% discount at all outlets
- Complimentary suite accommodations
- Personal concierge service
- Unlimited airport transfers
- Annual vacation package
- Access to Chairman's Lounge
- Dedicated casino host
- Complimentary spa treatments
- Private gaming rooms
How to Earn Points
Accumulate points through gaming, dining, accommodation, and spa activities at Plenzura Casino Hotel. Points can be redeemed for a variety of rewards or used to progress through our membership tiers.
Casino Gaming
Earn 1 point for every $1 played on slot machines and 1 point for every $2 in theoretical loss on table games.
Hotel Stays
Earn 10 points for every $1 spent on room rates and hotel amenities (excluding taxes and fees).
Dining
Earn 5 points for every $1 spent at our restaurants, bars, and lounges (excluding gratuities).
Spa & Wellness
Earn 5 points for every $1 spent on spa treatments and wellness services.
Redeeming Your Points
Hotel Rewards
- Free room nights
- Room upgrades
- Late checkout
- Hotel amenities
Dining Rewards
- Restaurant vouchers
- Complimentary meals
- Exclusive dining events
- Premium beverages
Entertainment
- Show tickets
- Event access
- VIP experiences
- Concert packages
Spa & Wellness
- Spa treatments
- Fitness sessions
- Wellness packages
- Beauty services
Casino Rewards
- Free play credits
- Tournament entries
- Gaming vouchers
- Special betting opportunities
Merchandise
- Luxury items
- Branded merchandise
- Electronics
- Fashion accessories
Join Plenzura Rewards
Complete the form below to become a member and start enjoying exclusive benefits.
Frequently Asked Questions
How do I check my point balance?
You can check your point balance through your online account, the Plenzura mobile app, at any Player Services desk, or by asking a casino host. Points are updated in real-time for most activities.
Do points expire?
Points earned through gaming activities never expire as long as your account remains active. An active account requires at least one earning transaction within a 12-month period. Promotional points may have specific expiration terms.
How do I upgrade to a higher tier?
Tier upgrades are based on the number of points earned within a calendar year. Once you reach the required point threshold for a higher tier, your membership will be automatically upgraded, and you'll begin enjoying the enhanced benefits immediately.
Can I transfer points to another member?
Points cannot be transferred between members. However, Diamond tier members may gift certain rewards to immediate family members. Please contact your casino host for more information about this exclusive benefit.
Is there a mobile app for the loyalty program?
Yes, the Plenzura Casino Hotel mobile app allows you to access your loyalty account, check point balances, view available rewards, and receive exclusive offers. The app is available for both iOS and Android devices.
Join Plenzura Rewards Today
Start earning points, enjoying exclusive benefits, and elevating your experience at Plenzura Casino Hotel.
Sign Up Now