Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information

This may include:

• Contact information (name, address, email address, phone number)
• Date of birth and government-issued identification (for age verification and security purposes)
• Payment information (credit card details, billing address)
• Loyalty program membership details
• Reservation and stay information
• Gaming preferences and history
• Demographic information

1.2 Non-Personal Information

We may also collect non-personal information, including:

• Browser type and version
• Operating system
• IP address
• Website usage statistics
• Cookies and similar tracking technologies

2. How We Collect Information

We collect information through various channels:

• Direct interactions when you make a reservation, register for our loyalty program, or use our services
• Automated technologies when you visit our website or use our mobile app
• Third-party sources, such as business partners, social media platforms, and public databases
• Surveillance systems for security purposes throughout our property (excluding private areas like guest rooms and restrooms)

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing reservations and providing requested services
• Administering our loyalty program
• Personalizing your experience at Plenzura Casino Hotel
• Communicating with you about promotions, events, and special offers
• Improving our services and developing new offerings
• Ensuring the security of our guests and property
• Complying with legal obligations
• Processing payments and preventing fraud

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who perform functions on our behalf (payment processors, marketing services, IT support)
• Business partners for co-branded promotions or services
• Legal authorities when required by law or to protect our rights and safety
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights or manage your marketing preferences, please contact our Privacy Office using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 21, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and changing the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Office at:

We will respond to your inquiry within 30 days or as required by applicable law.